Lucky Draw

Lucky draw is a new feature and actively being updated based on user feedback. Please tell us how we can improve luck draw.

Lucky draw is a feature to help the seller better engage with their customers. To enter a lucky draw a customer must:

1. Enter the required keyword

2. Use the required amount of points

Lucky draws create another way for your customers to spend their earned points.

Create Lucky Draw

In 1send dashboard, navigate to Lucky Draw

Click + Lucky Draw

Details

Enter a Name for the lucky draw that will be used only for internal analytic purposes. Name defaults to current date.

Enter a keyword your customers must comment to enter the lucky draw.

Enter how many points each lucky draw entry requires.

You can choose to optionally set a maximum number of entries per customer. If you do not want to have a cap, then leave this field blank.

Choose number of winners for this lucky draw.

A customer can only win 1 time even if they have multiple entries

Prize

A lucky draw can have 3 types of prize rewards for the winner: Free Gift, Points, Coupon.

Free Gift

Free gift prize is a gift item that can be added to your customer's checkout cart for their next order or pick up. After a customer has a won a free gift, the gift will appear in the Pending Awards tab to manually add.

Points

Points prize awards the winner with the value of the points. Point are automatically added to winners points total.

Coupon

Coupon prize gives the winner a coupon. Enter what type of coupon you want to give your customer like $2 off or 10% off.

Once a customer has won then they can reach out to receive their coupon code.

Unlike Redeem Award coupons, the coupon prize type does NOT automatically send the coupon code. Instead it is given manually to the winner.

Start Lucky Draw

After the lucky draw setup is finished, click Start Lucky Draw to open the lucky draw for customers to enter.

On the left sign is the lucky draw details including prize, keyword, points to enter, and maximium number of entries. You can choose to show or hide this sign by clicking the checklist on the top right.

The number of entries update live as customers enter the lucky draw.

You can come back to this screen by clicking Display at later time.

Select Winners

Click DRAW to spin the wheel and select winners. If there no entries then you will not be able to draw.

After the winners have been selected, you can optionally to choose to Notify Winners which will send the winners a message on Facebook Messenger informing them that they have won.

The message differs based on the type of prize awarded.