> For the complete documentation index, see [llms.txt](https://docs.1send.chat/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.1send.chat/points/redeem-awards/free-gift.md).

# Free Gift

{% hint style="danger" %}
This award requires manual action from seller
{% endhint %}

The `Free Gift` redeem award is a gift that can be added to your customer's checkout cart for their next order or pick up. The customer will not receive the gift unless they make another purchase or go for in person pick up.

{% hint style="success" %}
Free gifts can be surprise boxes or a way to clear excess inventory
{% endhint %}

## Redemption Flow

<figure><img src="/files/r1jfIkauCWxTEZUHqfcY" alt=""><figcaption></figcaption></figure>

When a customer chooses the `Free Gift` redeem award, they are given the response that the gift will be reflected in their next order/ cart.

<figure><img src="/files/c5rczGz1DAVKuNAvidO0" alt=""><figcaption></figcaption></figure>

In 1send Dashboard's navigation bar, a dot will appear next to **Loyalty** and a number next to **Pending Awards**&#x20;

<figure><img src="/files/xua0od7fE6SMq20jx8SL" alt=""><figcaption></figcaption></figure>

Use the customer's name to match them in your checkout system. After adding the award to their cart, click the **checkmark** to mark as completed&#x20;