> For the complete documentation index, see [llms.txt](https://docs.1send.chat/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.1send.chat/communication/points.md).

# Points Notifications

Point notifications are automated messages/replies that inform your customers when they have earned points. Enabling notifications is another way to tell your customers about your loyalty program and get them engaged.

Notifications consist of:

* **Trigger** - The action that leads to an automated notification. For example, when a customer earn points from commenting on a Facebook post/live. 
* **Communication channel** - How the notification is sent to your customer.

## Enabling Notifications

In 1send dashboard, navigate to **Communication > Points Notifications**

<figure><img src="https://1183297155-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fd562qAQcyZaIBgPWDGRd%2Fuploads%2FBo8NczRAxmLxaVIfTZKa%2FRegistration%20(2).png?alt=media&amp;token=456c1aae-de26-4258-9e49-812d873f9d62" alt=""><figcaption></figcaption></figure>

Toggle the intended notification to enable or disable.

## Triggers

### Facebook comment

Customers are notified the **first time** they receive points for commenting on a Facebook post/live.

{% hint style="info" %}
If a customer has earned points *before* this trigger is turned on, they will still receive a notification the next time they earn points after turning this trigger on.&#x20;
{% endhint %}

Each customer will only get triggered **once**.

## Communication Channels

### FB Comment

<figure><img src="https://1183297155-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fd562qAQcyZaIBgPWDGRd%2Fuploads%2FXSSOrVjaSp5BUyRBwJjU%2FDocument%20Screenshots%20(11).png?alt=media&amp;token=9406bcd4-e331-4a64-89a4-bbb94aa0a222" alt=""><figcaption></figcaption></figure>

Notification is sent as a Facebook comment replying to the customer.