Points Notifications

Point notifications are automated messages/replies that inform your customers when they have earned points. Enabling notifications is another way to tell your customers about your loyalty program and get them engaged.

Notifications consist of:

• Trigger - The action that leads to an automated notification. For example, when a customer earn points from commenting on a Facebook post/live.

• Communication channel - How the notification is sent to your customer.

Enabling Notifications

In 1send dashboard, navigate to Communication > Points Notifications

Toggle the intended notification to enable or disable.

Triggers

Facebook comment

Customers are notified the first time they receive points for commenting on a Facebook post/live.

If a customer has earned points before this trigger is turned on, they will still receive a notification the next time they earn points after turning this trigger on.

Each customer will only get triggered once.

Communication Channels

FB Comment

Notification is sent as a Facebook comment replying to the customer.