> For the complete documentation index, see [llms.txt](https://docs.1send.chat/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.1send.chat/communication/points.md).

# Points Notifications

Point notifications are automated messages/replies that inform your customers when they have earned points. Enabling notifications is another way to tell your customers about your loyalty program and get them engaged.

Notifications consist of:

* **Trigger** - The action that leads to an automated notification. For example, when a customer earn points from commenting on a Facebook post/live. 
* **Communication channel** - How the notification is sent to your customer.

## Enabling Notifications

In 1send dashboard, navigate to **Communication > Points Notifications**

<figure><img src="/files/aVNIYFGm1AQAEEzIhm4l" alt=""><figcaption></figcaption></figure>

Toggle the intended notification to enable or disable.

## Triggers

### Facebook comment

Customers are notified the **first time** they receive points for commenting on a Facebook post/live.

{% hint style="info" %}
If a customer has earned points *before* this trigger is turned on, they will still receive a notification the next time they earn points after turning this trigger on.&#x20;
{% endhint %}

Each customer will only get triggered **once**.

## Communication Channels

### FB Comment

<figure><img src="/files/NVETWbJbKdhLqpCge1C0" alt=""><figcaption></figcaption></figure>

Notification is sent as a Facebook comment replying to the customer.