Redeem Awards

Redeem awards allow customers to spend points they earned in your rewards program. You can choose which awards to offer and set how many points customers spend for each one. After creating a redeem award, you can edit it at any time.

Redeem awards on Instagram can only happen customer's mobile phone

Create a New Redeem Award

Creating a new redeem award adds a new award for you customers to spend their points on. To configure a new redeem award:

1. In 1send dashboard, navigate to Loyalty > Points

2. Click + Ways to Redeem

3. Select the type of award you’d like customers to receive.

4. In the Reward Value section, input the number of points you'd like the award to be worth.

5. Click Create.

Edit an Existing Redeem Award

Redeem awards can be edited or modified at any time. To customize the emoji, reward value, or other properties of an existing redeem award:

1. In 1send dashboard, navigate to Loyalty > Points

2. In the Ways to redeem card find the action you'd like to modify, click Edit.

3. Complete your desired changes.

4. Click Save.

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Activate or Disable a Redeem Award

When a redeem award is active, customers will see it in their points menu and can redeem the award.

When a redeem award is disabled, customers will not be able to receive the award and it will be hidden from the points menu.

To change the status of a way to earn:

1. In 1send dashboard, navigate to Loyalty > Points

2. In the Ways to redeem card find the award you'd like to modify, click Edit.

3. In the Status section toggle Active or Disabled.

4. Click Save.